From Promoting Dignity to Installing Distrust: Understanding the Role of Continence Care Technology in Nursing Homes

Author(s)

Hannelore Strauven, Katta Spiel, Ine D'Haessler, Hans Hallez, Bert Vanrumste, Vero Vanden Abeele

Abstract

Managing continence in nursing homes comprises a large economic and emotional factor, not only in residents' Quality of Life but also in staffs' Quality of Care. Notwithstanding increased engineering efforts in this area, nursing home continence care remains underexplored in HCI. To lay the groundwork for the technological design of human-centered continence care, we conducted a qualitative study involving 27 stakeholders - ranging from residents, relatives, caregivers and nurses to managers. By inductively analysing our data, we identified different perspectives on incontinence and surrounding care practices. We found continence care to be intricately interwoven within a complex ecosystem that is deeply rooted in an ideal of promoting dignity, which technological infrastructures might fall at risk of introducing miscommunication and installing distrust between stakeholders. Using the Dignity in Continence Care Framework, we provide suggestions for the design of technologies centered on supporting dignity in nursing home continence care.

Organisation(s)

Department of Social and Cultural Anthropology

External organisation(s)

Katholieke Universiteit Leuven

Pages

1-11

DOI

https://doi.org/10.1145/3419249.3420104

Publication date

10-2020

Peer reviewed

Yes

Austrian Fields of Science 2012

303024 Nursing science, 102013 Human-computer interaction

Keywords

ASJC Scopus subject areas

Software, Human-Computer Interaction, Computer Vision and Pattern Recognition, Computer Networks and Communications

Portal url

https://ucrisportal.univie.ac.at/en/publications/33456739-bd79-426f-9225-1a2c522b1d3d